Across the surveys, several themes rose to the top:

1. Digital Banking Experience

Digital tools—online banking, mobile access, and card‑management—were the most frequently mentioned improvement area. Members want digital banking that’s fast, clear, and reliable, especially when it comes to viewing transactions and receiving timely updates.

What we offer today:

• A modern online banking system with mobile check deposit
• Card controls, alerts, and balance views
• Easy account‑to‑account transfers
• BillPay through CheckFree Next
• Ongoing security upgrades and behind‑the‑scenes system enhancements

And based on your feedback, we’re already working on improving the visibility of credit‑card transactions and strengthening communications during any system interruptions. For now, make sure you’re FOLLOWING us on Facebook to get all alerts we post there and subscribe to our monthly newsletter if you haven’t already!

2. Product Selection & Rates

Many of you told us you’re looking for competitive rates, rewards options, and accounts that fit your stage of life—whether that’s getting started, raising kids, or planning for retirement.

What we offer today:

• A full suite of loans with competitive local rates
• Savings, CDs, and IRAs with stable, member‑focused returns
• Credit cards designed for everyday use
• Special Credit-building products for financial wellness
• One-on-One Youth, teen, and Adult financial education sessions free, in-branch, by appointment

We also heard interest in rewards checking and enhanced business offerings, and these are areas we’re looking to evaluate more deeply once our membership grows enough to warrant them. For now, keep referring us to your friends and family to us to spread the free knowledge and assistance we offer!

3. Communication & Updates

Members consistently say they prefer communication that is clear, timely, and helpful—especially when something changes. Many of you had great suggestions about how we can share information more effectively.

What we offer today:

• Email updates for key announcements
• Facebook posts for community news
• In‑branch signage
• Website alerts and dedicated service‑status updates
• A member‑first service team committed to improving response times

You also told us you’d like more text alerts, and we agree—We are looking into options for SMS/Text alerts. When we have an option available, you’ll need to OPT IN, it’s a regulation we are required to follow so you’re not surprised by us.

One of the clearest results from the survey:

Email is your #1 communication choice.

Followed by:
2. Facebook
3. Website updates
4. Text message alerts

We’ll continue focusing on these channels—and streamlining our messaging so updates are easier to follow and never overwhelming.

And when it comes to frequency, most members prefer major announcements or monthly updates, which aligns with our current approach.

Here are three areas where your feedback is already shaping next steps:

✔ Improved digital transparency

You asked for clearer transaction details—especially for credit‑card activity. We’re enhancing this experience and working toward greater real‑time visibility. Check out the Mobile Banking and Online Portals, Click on “Cards” and see Recent Transactions there.

✔ Faster response times & call‑backs

Several members shared that timely communication matters deeply. We’re improving internal coordination and emphasizing more consistent follow‑ups. Local service means in-person responses from our in-branch staff. Sometimes we get busy, know that we’re working hard to get back to you as soon as possible.

✔ More proactive alerts

You want to know what’s happening before it affects you. We’re expanding email alerts and tightening our communication playbook for outages and service updates.