Currently, we have three openings.
Full time Member Service Representative (Teller)
Qualifications:
- High school Diploma required or equivalent.
- Customer service (member) experience preferred.
- Strong communication skills are a plus, as well as verbal (face-to-face/telephone) interactions with members and staff are 90% of the position.
- Strong analytical skills are required, particularly data driven analysis.
- Cash handling experience or ability to manage a cash drawer.
- Able to become a Notary Public.
Pay: From $14.00 per hour
Expected hours: 36 – 38 per week
Loan Processor/Interviewer
REPORTS TO: Loan Manager
Purpose:
The focus for the chosen individual will initially be on reviewing consumer loan applications and documentation to ensure completeness and accuracy while having the drive and ability to learn additional processing skills in all loan types.
Description of Responsibilities:
Exceptional people-person with excellent verbal and communication skills;
Dedication to delivering high-quality products and services ethically and honestly;
The desire and ability to excel in a fast-paced work environment;
Progressively provide efficient processing support for all phases of consumer, home equity, and eventually residential loan activities from start to finish. This will include taking applications, loan analysis, processing approved loans, and funding according to policy.
Proactively seeks opportunities to learn and expand knowledge in consumer, credit card, home equity, and mortgage processing;
Enthusiastically establishes and grows professional business relationships with members, third party vendors and coworkers by effectively communicating loan statuses and skillful collaboration with underwriting and other departments to ensure timely processing of loan documents; and
Represents Your Legacy in a courteous and professional manner at all times.
Must complete annual training and compliance in accordance with all Your Legacy Fair Lending Policies and Guidelines including, but not limited to, the Equal Credit Opportunity Act, the Fair Housing Act, the Home Mortgage Disclosure Act, S.A.F.E. Act, BSA requirements and other educational seminars. Be able to attain an NMLS license and Credit Life Insurance license.
Other duties as assigned.
Hiring immediately. Previous bank and credit union experience will be considered a plus.
Pay: From $16.00 per hour
Expected hours: 36 – 38 per week
Schedule:
- 8 hour shift
- Day shift
For full listing of requirements and competencies required, see the listing on Indeed.
Financial Recovery Specialist Credit Union Collections
DEPARTMENT: Operations
REPORTS TO: CFO
Purpose:
Responsible for the control of late and/or delinquent loan accounts and pending late payment reminders. Make follow up telephone calls on delinquent loan accounts and maintain accurate records on delinquent loan accounts. Optimize collections on accounts while balancing the goodwill of members with the overall business interests of the credit union.
Duties and Responsibilities:
- Monitor payments for late and/or delinquency status. Follow up on delinquent, high-balance, and overdue credit balance accounts by phone and/or letter. Ensure professional interaction with members.
- Mail payment notices, ensuring that credit union errors are detected promptly and corrected.
- Contact high balance and/or delinquent members by telephone and mail to determine the reasons for balance or delinquency and assist them in developing plans to bring accounts to a current status. Develop workout plans and collect on overdue accounts whenever possible.
- Follow up on delinquent loans and make calls for interest, partial, or full payment.
- Notify co-signers regarding status of delinquent accounts.
- Respond to telephone calls regarding payment notices and delinquent accounts.
- Maintain a detailed written record of all communications made regarding delinquency.
- Assist members with delinquent real-estate loans to resolve delinquency.
- Determine when to compromise and settle balances and when to initiate foreclosure or repossession proceedings.
- Determine when loan collateral should be repossessed and serve as liaison with attorneys or agencies in handling repossession of collateral.
- Update files and system accounts via the credit union’s delinquent loan recovery system.
- Secure credit bureau reports. Skip trace on loan accounts. Maintain accurate data for repossession log, bankruptcy files, charge-off list, etc.
- File all claims, coordinate with trustees and process payments for all bankruptcy filings.
- Investigate and correct discrepancies on loans and credit bureau reports.
- Monitor ODP, negative checking and saving accounts and assist members in bringing these accounts to a positive balance.
- Process GAP claims and reconcile monthly GAP reports.
- Process Total Loss claims.
- Reconcile Property Taxes and Insurance payments bi-annually for all escrow accounts
- Process Disability/Life Insurance claims.
- Ability to become a Notary.
- Other duties as assigned.
Expected Hours of Work:
- This is a full-time, non-exempt position. Days and hours of work are determined by the CFO and outlined in the Employee Handbook according to Hours of Operation. Occasional evening and weekend work may be required as job duties demand.
- This position is non-exempt from the Fair Labor Standards Act.
Travel:
This position requires some travel to occasional seminars/learning opportunities and community events.
Required Education and Experience
- High School Diploma or GED/Equivalent.
- Previous Collection Experience Preferred
Hiring immediately. Previous bank or credit union collection experience will be considered a plus.
Pay: From $20.00 per hour
All positions are Full Time and include the following:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Work Location: In person
Candidates not meeting these requirements will not be reviewed.
All qualified applicants will receive an acknowledgement that their application has been received within 5 days from the closing date. Those candidates selected for further consideration will be contacted within 10 days of the closing date.
Your Legacy Federal Credit Union is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.